This document explains the kind of personal information we collect, how we use it, and how you can access your personal information.  Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley is committed to protecting your personal information and complying with applicable Provincial and Federal privacy laws.

Your Personal Information:

When you use this site or book your travel with us, we must collect certain personal information such as:

• Passport or Permanent Resident Card Details
• Credit Card Information
• Date of Birth Citizenship
• Health Questionnaire
• Special Dietary Requests/Needs
• Contact Information (address, telephone, e-mail)
• Emergency Contact Information

This information will only be used for the purposes you intended -- for booking your travel and for us to communicate with you. We will need to provide your personal information to the specific travel and insurance companies that are part of your travel itinerary, (e.g. Cruise Lines, Airlines, and Travel Insurance companies). Depending on your travel plans, Government Agencies such as Customs & Immigration may require some of this information as well. Travel Providers and Government Authorities have their own privacy policies and practices that Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley cannot control. You may wish to review those policies, which are usually available via the Internet.

We will also add your name to our mailing list for the distribution of our newsletter highlighting travel tips and feature vacation experiences. If you decide to opt out of our mailing list, all you need to do is advise us and we will remove your name from our mailing list. Except for the uses set out above, we will keep your personal information confidential and we will not sell your personal information to anyone without your express written permission in advance.

To provide you with a site that is responsive to your needs and the needs of our other customers, we will gather certain statistical information about the use of the site. This includes aggregate information, such as the number of hits and pageviews, the numbers of visitors to specific Web pages within the site and other demographic information. The difference between this aggregate statistical information and your personal information is that it will not be possible to identify you or any other person from the aggregate statistical data. Due to the general nature of this aggregate statistical information, it may be disclosed to our marketing partners or used by us as we deem necessary to improve the site.

This site contains links to other sites and Visscher’s Travel & Cruise Ltd. is not responsible for the privacy practices or the content of such Web sites. We recommend that you read the privacy statement of these sites, as their policies may vary from our own.

Visscher’s Travel & Cruise Ltd. operates within the legal jurisdiction of Province of British Columbia. By using this Web site and our services, you agree that any dealings or transactions you may have with Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley, regardless of the location of the customer or the vacation supplier involved, will be governed by and construed in accordance with the laws of British Columbia, and you hereby irrevocably attorn to the exclusive jurisdiction of the Courts of competent jurisdiction of British Columbia in any proceeding.

Visscher’s Travel & Cruise Ltd. and Cruise Holidays of Langley is merely an agent for vacation suppliers. By using this Web site and our services you agree that Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley is not and will not be held liable for the acts or omissions of travel suppliers.

From time to time, we may make changes to this policy, but your privacy will always be of paramount importance. We understand the need for privacy and we respect your right to privacy. All Visscher’s Travel & Cruise Ltd. employees and travel consultants are required to abide by this privacy statement.

Protecting your data

Most customer information is stored on our password-protected computer network and a backup of the data is maintained in a secure, off-site storage facility. However, you should be aware that there is no method of communicating or storing data that is completely secure. While the risks associated with each method of communication vary; mail, telephone calls, faxes and Internet transmissions are all susceptible to possible loss, misrouting and interception.

How long do we keep your information?

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

How to access your personal information?

Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley allows reasonable access to review personal information and will endeavor to provide the information requested within 30 days of a written request. Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley may decline access to personal information on various grounds permitted or required by law, including: when disclosure would divulge confidential competitive business information; the information is not readily retrievable and the burden or cost of providing access is disproportionate to the nature of the request; access could interfere with or prejudice an investigation or proceeding by Visscher’s Travel & Cruise Ltd. / Cruise Holidays of Langley or Government Authorities.

Account Information & Travel Preferences

You may choose to register with us and create a personal account. If you create an account, you will allow us to tailor your search results to your own personal interests and preferences. The personal information we collect from you, if you choose to register includes: name, address, Email address, preferred travel agent, password and password reminder. The travel preference information we collect from you includes: departure state, preferred airport, destination/hobby interests, duration of stay preference, price range and seasonal preference. You must create a password to create an account, so your account is password-protected. This is unique and regarded as confidential; consequently, it should be carefully guarded. Ultimately, you are solely responsible for maintaining the secrecy of your passwords, User IDs, and/or any account information. Our secure server encrypts all personal information so that it cannot be read as it is transmitted over the Internet. You may modify your travel profile and account information at any time by going to My Vacation and updating your travel preferences and or account information.

Email Communications

Visscher’s Travel & Cruise Ltd. may, from time to time, send you Email messages regarding our product specials and services, only if you have opted-in to receive such messages. Once you have opted-in to receive Email from us, you may choose to opt-out of Email communications at any time by updating your account. Regardless of your communication preferences, even if you have opted-out of Email marketing messages, Visscher’s Travel & Cruise Ltd. retains the right to send you a transaction-specific Email confirmation when you have booked a vacation on our website.

Security

Visscher’s Travel & Cruise Ltd. has implemented technology and systems that protect the information you provide. In those instances when you are asked to submit private information such as a credit card number, you can be assured that we have security measures in place to protect this information. We protect your information with state-of-the-art Secure Socket Layer (add link to our Certificate with Verisign) SSL Technology. This technology provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption means that your information is converted into code before it is dispatched over the Internet.

Use of Cookies

In order to help us provide you with a more personalized experience, we may send a cookie to your browser. The cookie is a small text file that resides on your hard drive. This cookie will indicate if you are registered or not, your home gateway airport preference if you have registered and your last search values for a gateway and a destination. Most web browsers allow you to exercise control of cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. If you choose to block cookies, you will not be able to use certain features of our website. Consult your web browser documentation for instructions on how to control this function.

Notice to consumers: Various States require sellers of travel to comply with specific seller of travel laws. Each individual Cruise Holidays franchise location, such as Cruise Holidays of Langley, is responsible to fulfill all of your travel requests and reservations in compliance with these local laws.